I am happy to work with you on making a special piece. I do not request a deposit, as I believe in trusting people. I will give you an idea of how long it will take me and you are free to stay in touch with me. Once it is made I will send you an image (on or before the date I told you) and link to purchase it. If you do not respond to me within 72 hours, I will make the piece available to the general public for sale. Custom-designed pieces are non-returnable for a refund, credit only will apply and not all custom orders will be eligible for return (shipping charges are non-refundable and free shipping offers may not apply to custom orders). Any returns must be in the original and unworn condition received, and received back at JLK Jewelry within 7 days of receipt (as documented by the USPS).